ABOUT US.- Total Horizon, an Anita Travel company has all the permits that allow us to operate as a wholesale and receptive travel agency in Panama. We present our website, which is developed so that you can program your next trip, there you will find special packages with exit programs, regular programs valid throughout the year, in addition, we offer you hotels, national tourism and much more.

The expansion of Total Horizon products, our international prestige, as well as the commitment of all the personnel of our company, allows us to provide the quality and experience you need to plan your next trip.

We are known for being an innovative and visionary company. We proudly remain at the forefront and have made our organization a company that seeks prestige by providing an excellent quality of service and the creation of products that efficiently satisfy the needs of our customers. Our work has given us the experience so that today we take ourselves to develop an operation of maximum efficiency.

INTRODUCTION.- Welcome to the https://totalhorizon.com/ website, collectively referred to as the "Site." Your use of this Site is expressly conditioned on your acceptance of these Terms and Conditions. By using this site, you agree to the Terms and Conditions. TOTAL HORIZON reserves the right to add or modify the Terms and Conditions at any time. All the terms added or modified will take effect when they are updated. The continued use of this site even after the publication of the changes made to the Terms and Conditions will mean that you accept said changes. Please return to this page periodically for any changes.

DEFINITIONS.- For all purposes of the Terms and Conditions established herein, the following definitions shall be understood:

- TRAVEL AGENCY.- That contracts and / or acts as an intermediary through its reservation services, for the benefit of a User-Tourist, with respect to the tourist services provided directly by the Provider. (Hereinafter referred to as ("NAME OF THE TRAVEL AGENCY").

- “TOTAL HORIZON” website that acts as an intermediary, offering the User-Tourist through the internet the various tourist services that the Provider provides directly. (Hereinafter referred to as the "Site").

-USER-TOURIST.- Person who travels temporarily and / or who uses the site, in order to make use of the intermediation and with the ultimate purpose of enjoying any of the tourist services provided directly by the Provider. (Hereinafter referred to as "You").

-PROVIDER.- Individual or legal entity that provides the tourist services directly to the User-Tourist, contracted, reserved or acquired by the latter through intermediation.

DECLARATIONS.- You declare under protest of telling the truth, appearing by your own and personal right and / or through your legal representative, that you are a natural or legal person, of legal age, capable, and with sufficient means or with economic capacity to be bound under these Terms and Conditions, as well as with interest in acquiring the intermediation and reservation services that are specified here, and that for this it resorts to TOTAL HORIZON in order to act as a mere intermediary between you and the Suppliers direct providers of tourist services.

AGE AND RESPONSIBILITY.- You declare, regardless of your Country of origin, that you are of sufficient legal age to use this site and to subscribe and be bound by these Terms and Conditions, as well as to be responsible for the legal obligations that bind you with any liability incurred by the use of this Site. You understand that you will be financially responsible for all the use that you make of this Site and those who use it using your information to access it.

INDUSTRIAL PROPERTY.- You acknowledge that the TOTAL HORIZON brand is a registered trademark for the exclusive use of VIAJES ANITA. And without limitation, the other brands, logos, trade names, patents, utility models and business methods, client portfolio, that appear or function on this Site, constitute Industrial Property rights that are registered or in the process of being registration, are the exclusive property of TOTAL HORIZON, its affiliates, or contracting third parties, and were provided for the use of the Site, for this reason TOTAL HORIZON has the respective authorizations and / or license of use and therefore you cannot copy , reproduce, republish, upload, post, modify, transmit or distribute said rights or the content of this Site, without having the prior written authorization of TOTAL HORIZON, except in cases where you download to view and print the material that is contained in this Site or download or print the material that is sent to your email by TOTAL HORIZON, in which if You may only and exclusively use it for your personal use.

PRIVACY & SECURITY.- You represent that you have read the PRIVACY AND SECURITY POLICY of NAME OF THE TRAVEL AGENCY, the terms incorporated in it, and you agree that the terms of such policy are reasonable. You consent to your personal information being used by NAME OF THE TRAVEL AGENCY and / or by its third party suppliers and distributors in accordance with the terms of the NAME OF THE TRAVEL AGENCY Privacy Policy and for the purposes established therein. .

RESERVATION POLICIES

The rates shown on the website are only valid at the time of your quote. The rates will apply for their respective position, only in case of reserving the desired service, otherwise these rates may vary. A reservation is considered completed when you have a confirmation number and the corresponding charge has been applied. At the time of booking, you authorize us in writing and / or verbally to use your credit card number to make your payment, and expressly confirm that you know and accept these Terms and Conditions as well as the privacy policy of TOTAL HORIZON. Reservations are subject to availability at the time of processing your request. Availability cannot be guaranteed until full payment has been received. For some reservations (duly identified before filling in your contact and credit card details), we have to verify availability directly with the supplier's reservations department before we can confirm them. TOTAL HORIZON asks you a maximum of 24 hours for this availability check and confirmation. In order to avoid setbacks, if you wish to change or cancel your reservation, please contact your assigned Travel Advisor as soon as possible, mentioning your reservation number. TOTAL HORIZON suggests that you carefully read the clause corresponding to the CANCELLATION POLICIES. Any change of reservation is subject to availability and re-quotation of rates. For more information, you should contact your assigned Travel Advisor, mentioning your reservation number. Every reservation confirmed firmly by TOTAL HORIZON provides a reservation control number which you must carry at all times.

PAYMENT POLICIES

The amount corresponding to your reservation TOTAL HORIZON will be charged immediately to the credit card data that you provide for this purpose, as long as the status of your reservation shows that it is confirmed, and it will appear on your statement with the legend: TOTAL HORIZON or with the legend equivalent to the Provider, except in some reservations that include airline tickets where two charges may appear. (a) The first for the cost of the plane tickets and (b) the second for the other reserved services, such as: Hotel, transfers, taxes, fees and others. These charges will be reflected with the legend TOTAL HORIZON or with the legend equivalent to the Provider and the name corresponding to the "AIRLINE". For the payment of your reservation, we accept Visa, Master Card and American Express Credit Cards. If you do not have any of these credit cards, you can send us a bank transfer. For more information please contact one of our Travel Advisors.

CANCELLATION POLICIES INDIVIDUAL RESERVATIONS HOTELS:

TOTAL HORIZON must receive directly or via e-mail, any cancellation request within the periods set for these.

1. a) Mid Season: Winter, Easter Week, Long Weekends, July and August: 15 days before arrival. There will be no cancellation charge if it is received 7 days before the arrival date. Outside this limit, or if the client does not arrive, a charge for 2 nights will be applied at the net rate acquired.
2. b) High Season Easter, Christmas and New Year: 21 days before arrival. There will be no cancellation charge if it is received 14 days prior to the arrival date. Outside this limit, or if the client does not arrive, a charge for 2 nights will be applied at the net rate acquired.
3. c) Rest of the year: 7 days before arrival. There will be no cancellation charge if it is received 3 days before the arrival date. Outside this limit, or if the client does not arrive, a charge for 1 night will be applied at the acquired rate.

Reservations canceled 25 days or more before the date of service are subject to a charge of 25% of the total amount of your reservation.

DELIVERY POLICY

If you have already made your purchase with TRAVEL HORIZON you will receive your electronic ticket In the email provided at the time of booking, this can occur in a period of up to 24 hours after the payment is made. This process generally takes just a few minutes.

In some cases you can receive a pdf, and in others just an email confirming the purchase, remember that both are valid. The most important thing is the reservation code as you can use it to check in online.

What should I do if I don't receive the purchase confirmation email?

• Check the spam and junk mail tray, maybe the confirmation is in them.
• Check if your inbox is full.

If you still did not find our purchase confirmation with your ticket or reservation number, contact us through our email [email protected]

PRICE CHANGE POLICIES IN PACKAGES

TOTAL HORIZON must notify directly or via e-mail, any variation in rates or prices published within the following marked periods:

1. a) Medium Season: Winter, Easter Week, Long weekends; 15 days before the date on which the trip will be made. If the notice is not made in the aforementioned period, TOTAL HORIZON must respect the published / offered rate without any additional charge and may not cancel the participation of travelers unless the departure is canceled for reasons beyond the control of the company.
2. b) High Season Easter, July and August, Christmas and New Years: 21 days before the date on which the trip will be made. In case of not making the notice in the aforementioned period, TOTAL HORIZON must respect the published / offered rate without any additional charge and will not be able to cancel the participation of the travelers unless the departure is canceled for reasons beyond the control of the company. .
3. c) Rest of the year: 7 days before the date on which the trip will be made. In case of not making the notice in the aforementioned period, TOTAL HORIZON must respect the published / offered rate without any additional charge and will not be able to cancel the participation of the travelers unless the departure is canceled for reasons beyond the control of the company.

In all cases, TOTAL HORIZON will make the total refund of the payment made by the traveler, regardless of whether the advance was a percentage or a total payment. The return of balance must be applied to the account provided by the traveler in a period not exceeding 5 business days. Returns will only be made by electronic transfer.

PRICE CHANGE POLICIES ON PACKAGES AND TOURS OF 1 OR MORE DAYS (purchases through third parties)

TOTAL HORIZON must notify directly or via e-mail, any variation in rates or prices published within the following marked periods :.

1. a) Medium Season: Winter, Easter Week, Long Weekends; 15 days before the date on which the trip will be made. In case of not making the notice in the aforementioned period, TOTAL HORIZON must respect the published / offered rate without any additional charge and will not be able to cancel the participation of the travelers unless the departure is canceled for reasons beyond the control of the company.
2. b) High Season Easter, July and August, Christmas and New Years: 21 days before the date on which the trip will be made. In case of not making the notice in the aforementioned period, TOTAL HORIZON must respect the published / offered rate without any additional charge and will not be able to cancel the participation of the travelers unless the departure is canceled for reasons beyond the control of the company. .
3. c) Rest of the year: 7 days before the date on which the trip will be made. In case of not making the notice in the aforementioned period, TOTAL HORIZON must respect the published / offered rate without any additional charge and will not be able to cancel the participation of the travelers unless the departure is canceled for reasons beyond the control of the company.

In all cases, if the traveler decides not to celebrate the departure, TOTAL HORIZON will refund the payment made by the traveler minus the 26%, which corresponds to the service charge *. The return of balance must be applied to the account provided by the traveler in a period not exceeding 5 business days. Returns will only be made by electronic transfer.

* The service charge is non-refundable

In case of not requiring a cash refund, the payment in points will be processed at 100% with the third party through which you made your purchase.

STEPS TO FOLLOW TO BUY:

1.You must enter our online store.

2. You must buy on the TOTAL HORIZON platform, we offer different options: Credit Card, Debit Card.

3. Upon receiving the payment notification, NAME OF THE TRAVEL AGENCY will send you the confirmation and itinerary via email.

REFUND AND / OR CANCELLATION POLICY:

1.Once the Tour (s) has been purchased / separated, the reservation made and / or the confirmation issued, no cancellations, refunds, or endorsements are allowed.

2.Once a partial or total deposit has been made, the reservation is made and / or documentation issued, no cancellations or refunds are allowed.

3. If a refund is authorized after analyzing the case (we will ask for receipts as the case may be), it will be made solely and exclusively in TOTAL HORIZON credits.

4.If the user generates a NO SHOW, that is, they do not use the services already purchased and / or confirmed for any reason, there will be no type of refund.

5.There will be no tolerance for any reason in the departure time (start of the trip) indicated in the itinerary, (out of respect for the passengers' time) so there will be no refund in case of not arriving on time (in all our confirmations travel it is always recommended to arrive 30 min. before the set time for departure).

6.The company reserves the right to postpone the trip in the event of an accident, hurricane, flood, epidemic, earthquake, pandemic, earthquake, social insecurity and / or any other external factor that prevents the operation of the trip safely for the client and the company, without being this reason to reimburse the value of the trip to the client. In this case, another date will be agreed to carry it out.

7. TOTAL HORIZON is not responsible for issues beyond its service such as: Road closures, loss of orientation, demonstrations, inclement weather, etc. It is the responsibility of the traveler to consider any setback that could prevent reaching the place and time indicated by the guide or group coordinator during the travel itinerary, so there will be no total or partial reimbursements for expenses generated in this case.

8.There will be no refunds of a partial or total nature in case of change of date of the scheduled tour derived from not being able to visit the main point (s) of the experience, due to decisions, restrictions or particular limitations of the destination or facilities , which are out of reach and are outside the service provider; In the event of this situation arising due to COVID issues or other reasons, the company will provide a new date, as many times as necessary until the supplier authorizes the visit of our group; If the traveler does not want to participate in the next dates of the initial departure, they can choose another destination and date, within a period of 1 year from their payment, considering that there may be a change in rate and must cover it before their next tour.

9.There will be no refunds or partial or total refunds in case of postponing a departure for not covering the minimum number of travelers mentioned in the clear rules, in case of not adjusting or favoring the client the new proposed date, the balance will remain in credit points for the next six months to make them valid in the following ways:

1. a) In experiences of equal value, choosing the date that suits you best and / or changing the name of the participant or traveler.
2. b) In experiences of lesser value, the balance in favor will continue in force for future experiences.
3. c) In higher value experiences, in this case instructions for complementary payment will be provided.
4. d) In case of not using the balance in favor during the next six months, the client will lose the accumulated balance.

9. There will be no total or partial refunds or refunds in case of not appearing in the photographs included in the package since these will always be focused on the landscapes, locations and tourist groups in general.

IMPORTANT NOTES:

1.Itinerary (before or during the trip) subject to change due to force majeure, weather or unforeseen events.

2.The Capture Line is not valid as a travel pass, and its validity is not relative to the closing date of groups, both may vary, so we recommend you call before making your payment to confirm availability.

3.The traveler's insurance is valid only on board the transport unit during the journeys on roads, highways and highways.

REVIEW OF TRANSMISSIONS.- TOTAL HORIZON may monitor and review any information that is transmitted or received through this site and reserves the right to censor, edit, suppress or prohibit the transmission or receipt of any information that TOTAL HORIZON deems inappropriate. or violates these terms and conditions. During the duration of the monitoring, the information may be examined, recorded or copied and by using this site you indicate that you accept such monitoring and review. You also agree that if you make suggestions, present ideas, comments or ask questions, or post any other information on this site, you guarantee to TOTAL HORIZON, the non-exclusive, royalty-free, perpetual, irrevocable and with full sublicense right to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute and display such content in any form, medium or technology. TOTAL HORIZON is not responsible nor will it have any responsibility for any content that is located or presented by you

Limitation of responsibility.- TOTAL HORIZON will not be responsible, nor does it assume any responsibility for any damage or virus that may infect your computer or any other property of you due to the access, use or navigation that you make of this site, or for the download of any material, data, text, image, video or audio from the site. In no event will TOTAL HORIZON be responsible for any injury, damage, loss, loss, claim or any special, punitive, indirect, incidental, negligent, or unlawful damage, resulting from, (i) any use of this site or the content that here is found, (ii) any failure or delay (including, without limitation, the use of, or the inability to use, any component of this site for reservation or ticketing services), or (iii) the operation or non-functioning of the provider, including, but not limited to, non-functioning resulting from bankruptcy, reorganization, declaration of insolvency, dissolution or liquidation.

LIABILITY.- You must be liable for the damages generated by TOTAL HORIZON, resulting from any misuse or incorrect use that may be made of the Site, or on any fraudulent operation or for purposes contrary to the services provided on the site or those that go against the laws and regulations in force and applicable.

SITES FACEBOOK, TWITTER, YOUTUBE.- This Site contains links to various social pages, including Facebook pages with username: TOTAL HORIZON twitter page with username: @ TOTAL HORIZON and You Tube with username TOTAL HORIZON, accounts managed by NAME OF THE TRAVEL AGENCY; You acknowledge that these pages are exclusively for informational use and social dissemination of TOTAL HORIZON, and TOTAL HORIZON will not be responsible in an enunciative way but not limited to the content, information, publication of third parties, comments, photographs, videos, hashtag content, or any other material outside the scope of the direct administration of NAME OF THE TRAVEL AGENCY, material that shared on said social sites by you or any third party and outside the administration of NAME OF THE TRAVEL AGENCY may violate industrial property rights or Copyright. You are responsible for the use that you can give to said sites, and you release NAME OF THE TRAVEL AGENCY from any responsibility for any incorrect or malicious use that you may make of them, or for publications, information, comments, and material. miscellaneous that could be offensive, insidious, erroneous, pornographic or that could incite violence, rebellion, strike, or any activity not permitted by law and good customs.

TRUE INFORMATION.- You acknowledge and accept your full obligation and responsibility to provide truthful and correct information about the ages, sex, names or surnames of both you and the other users-tourists who accompany you or who commission you to make use of it. Site, as well as the data and complete information for the formation of the itinerary and the reservation of land and maritime services (hotels, visits, Tours, etc.) releasing TOTAL HORIZON from any responsibility for itinerary changes generated by poorly provided data, or for any error in the data provided by you for the issuance or purchase of air tickets such as ages, sex, names, surnames, dates, forms of payment, routes, airlines, schedules, classes, categories, special conditions , etc., adhering where appropriate to the cancellation clauses for air, land, sea or cruise services expressed in these Terms and Conditions.

RESPECT FOR THE REGULATIONS AND CONDITIONS OF THE SERVICES.- You agree to adhere to and respect the regulations and conditions of service established by each of the Providers and direct service providers contracted by you through the intermediation of TOTAL HORIZON, therefore that TOTAL HORIZON must inform you of the most important ones, however the Provider may inform you of new or additional conditions of service for which TOTAL HORIZON has no responsibility and consequently declines any responsibility that may arise from non-compliance. . Likewise, you must provide yourself with the passports or migration documents required by the authorities of the destination or transit countries, such as visas, health permits, and all those documents required by the Customs, Air, and Maritime authorities. , Airport, Federal, State, Municipal, etc., that are necessary to make your trip, releasing TOTAL HORIZON on any problem that may arise with said authorities. In the case of international travel, you agree to appear at the airports and check in with the airlines at least THREE HOURS IN ADVANCE on international flights and TWO HOURS IN ADVANCE on domestic flights, except for the express written instruction that you receive from TOTAL HORIZON and / or any other instruction to be presented even earlier by said Authorities, as well as in the cases of Tours You agree to arrive at the time indicated in the purchase confirmation Itineraries, which are sent in advance via email to all TOTAL HORIZON clients-tourists.

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